Common Dial-Up Error Codes
|
Error Code
|
Error Message
|
Course of Action
|
|
602
|
The Port is
Already Open |
* Reboot |
|
619
|
The port was disconnected. | * Modem may be
malfunctioning. * XP BUG Step 1: Restart your computer. If you still have the error, go onto step 2
Step 2: Delete your RTC on Line connection.
To delete your RTC on Line connection, right-click the mouse button, and
left-click
on Delete. Then reinstall RTC on Line according to the XP directions.
Step 3: You now need to remove the modem. This is a 'bug' in the Windows XP operating system. It may or may not occur. |
|
629
|
The port was disconnected by the remote machine. | * Modem may be
malfunctioning. * Problem with modem's initialization string |
|
645
|
Internal authentication error. | * Password error -
retype UserID and Password. * Reboot. * Delete (*.pwl) files to remove Windows passwords. Use DOS or the Find File feature in Windows to locate and then delete file. * This can be caused by: "require encrypted password" check in the dialer settings. |
|
650
|
The Remote access Server is not responding. | * Usually dialing
an incorrect number. * Occurs if the dialing computer does not get either a busy signal or a modem. * Possible extra entries in Network Control Panel. |
|
666
|
Your modem (or other connecting device) is not functioning. | Self explanatory. |
|
676
|
The line is busy. | *
Occurs when "*70," is in the dial-up number to disable call
waiting when user does not actually have call waiting. * Check dial-up number. |
|
678
|
There is no answer. | * Usually dialing
an incorrect number. * Occurs if the dialing computer does not get either a busy signal or a modem. |
|
679
|
Cannot detect carrier. | * No dial tone -
check for dial tone. * Voice mail from the phone company may cause a stuttered dial-tone if there are messages. Clear messages and try again. |
|
691
|
Access denied because username and/or password is invalid on the domain. | * Password error - retype UserID and Password. |